Today, companies must consider, with mandatory, best practices to properly define their various processes. The idea is to become more efficient in their management, which will result in the sustainability of their businesses.
In this regard, Pedro Antunes, a specialist in the area of Quality Management and Process Management, and Value Added Partners’s consultant, explains: “The Quality Management Systems are, as their name implies, ‘systems’ to promote continuous improvements in business, through an effective Process Management identified in the organization”.
In that sense, “the Process Management is executed through a set of best practices, properly enforced, based on a standard (NP ISO 9001:2008, with alterations very soon – 2015 version)”, says Antunes. Therefore, “all the inherent necessities of the system have as an important and central objective the client satisfaction, through good quality management in all operations that constitute it”, he states.
Regarding to the steps for an optimal implementation of Quality Management System, Antunes ensures, first, that “should be made an initial diagnosis to assess the organizational status of the company, in terms of their Human, Physical and Documentary Resources. At this stage, should be identified and analyzed existing processes in the company to make the process map and the respective inputs and outputs of interaction between them. After the diagnosis, should be created a working group that will assist in the creation and implementation of all Procedures, Work Instructions, as well as of all Documentaries Records”.
He also stresses that “it is important to have items with responsibilities in that team in all processes identified, so all procedures created be the mirror of the everyday practices of the company”.
But, why companies must have a Quality Management System? In the opinion of Pedro Antunes, “if it’s implemented in an effective and non-bureaucratic way, is important in organizational improvement of the company, in defining the tasks and competence of its employees, in improving the flow of interdepartmental information of the company and, above all, in the main objective that is customer satisfaction”.
“In a Quality Management System, the set of processes that constitute it has objectives previously defined that have to be regularly monitored and measured through indicators that are compared to goals, also previously stipulated. This exercise allows the management of the company invert the trends, possibly negative, monitored through the implementation of corrective actions. This monitoring indicators and respective results allow the management assess the status of Quality Management, as well as serves to stand any strategic decisions”, indicates the specialist, in relation to the benefits that brings the implementation of these systems in companies.
